Delivery & Refund Policy

Last updated: April 2025

This Delivery & Refund Policy outlines how Advance Service International delivers digital products and handles refund requests related to the Cloud X platform.

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Delivery Policy (Digital Access)

Cloud X is a cloud-based SaaS platform, and no physical delivery is involved.

✅ After successful payment:

• You will receive an activation email with your Cloud X account credentials and access link within 24 hours.

• The email will be sent to the address provided during checkout.

• If you have not received your access email within 24 hours, please contact: [email protected]

🛠️ Technical setup support:

• Our team can assist you with connecting your hardware (inverters, controllers, sensors) to the Cloud X platform upon request.

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Refund Policy

Because Cloud X is a digital, subscription-based service, we have the following refund conditions:

✔️ Eligible for Refund:

• You report a technical issue that we are unable to resolve within 5 business days.

• You were charged incorrectly or made a duplicate payment.

• Your system is incompatible with Cloud X (and this was confirmed by our technical team within the first 10 days of purchase).

❌ Not Eligible for Refund:

• You simply changed your mind after activation.

• You failed to provide accurate technical details required for system integration.

• You used the platform for a significant period and then requested a full refund.

⏳ Refund window:

Refund requests must be submitted within 14 calendar days of the original purchase date.

📩 How to Request a Refund

To initiate a refund, please contact us at: [email protected]

Include:

• Your order number

• Email address used for purchase

• Reason for refund request

• Screenshots or technical details (if applicable)

Our team will respond within 3 business days.

🔄 Cancellation Policy

You may cancel your subscription at any time. Access will remain active until the end of the billing period. We do not provide partial refunds for unused subscription time unless explicitly agreed in writing.

🔐 Secure Transactions

All payments are processed through certified third-party gateways (Stripe, PayPal, etc.). We do not store any payment card details on our servers.