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Privacy Policy

Home / Privacy Policy

Privacy Policy

Last updated: [April 2025]

Advance Service International (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our SaaS platform Cloud X for remote monitoring and control of solar charge controllers and inverters.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1.

Information We Collect

We may collect and process the following categories of data:

a)

Personal Information

  • Name, email address, phone number

  • Company name and address

  • Billing information

b)

Device & System Data

  • IP address, location (approximate)

  • Device type, OS, and browser

  • Log data and usage statistics from connected hardware

c)

System Monitoring Data

  • Performance logs from connected inverters/controllers

  • Battery status, temperature, input/output statistics

  • Alerts and error logs for diagnostic purposes

2.

How We Use Your Information

We use the data we collect to:

  • Provide and maintain the Cloud X platform

  • Process your subscription and payments

  • Communicate updates, reports, and alerts

  • Improve system performance and user experience

  • Detect, prevent, and resolve technical issues

3.

Data Sharing & Disclosure

We do not sell or rent your personal data. We may share data only with:

  • Service providers (e.g., payment processors, hosting services)

  • Authorized company representatives managing your site/system

  • Legal authorities when required by law or regulation

All third parties are contractually bound to protect your data.

4.

Data Security

We apply industry-standard encryption, access controls, and secure storage to protect your data. Access to system data is restricted to authorized users only.

5.

Data Retention

We retain your account and system data for as long as your subscription is active and for up to 12 months after cancellation, unless otherwise required by law.

6.

Your Rights

Depending on your region, you may have the right to:

  • Access, update or delete your personal data

  • Object to or restrict processing

  • Request data portability

  • File a complaint with a data protection authority

To make a request, please contact us at: [email protected]

7.

International Users

Our services may be operated from servers outside your country. By using our platform, you consent to the transfer of information to countries that may have different data protection laws.

8.

Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics) to monitor usage and improve performance. You may disable cookies in your browser settings, though some features may not work properly.

9.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date.

10.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

Advance Service International

Email: [email protected]

Website: advance-service-international.com